JackpotCity Casino

Jackpot City Casino in Canada is a reputable gambling platform with an extensive trading history since 1998. The site is powered by Games Global (previously Microgaming) and offers over 400 casino games, including all categories, from slots to live casino action.

Its vibrant theme and layout take you straight into the heart and lights of Vegas. Usability is first-class, with easy navigation on all devices. 

Our team has a set of criteria we will follow to deliver our Jackpot City Casino review. We want to provide you with an honest and factual account. To undertake this, we will open our Jackpot City Casino player account to gain exclusive access to all areas. 

We will then evaluate all the features, from the quality of games, banking options, customer support, and our opinions. Stay with us to help you decide if this diverse gaming hub is the right option for you. 

Game Selection at Jackpot City Casino

While most Jackpot City casino games come from Games Global, they also partner with OnAir and Pragmatic Play. Offering over 400 fun games, you can play slots, including some hefty progressive jackpot titles, live casino and table games. Let us take a more detailed look at what you can play.

Slot Selection

Slots are the largest category, which is typical of online casinos. We found a selection of exciting and engaging themes that take you on a trip to Ancient Egypt, Space quests, TV shows, and magic adventures.

You’ll find a mix of three-reel classic slot titles and video slots with increased paylines and fun animations. A few of our favourites from their gaming library include Thunderstruck II, Blazing Bison Gold Blitz, Immortal Romance, Hyper Gold and Amazing Link Zeus. 

Another plus factor of having Game Global behind most of their games is the progressive jackpots. You can take a spin on a title that has made it into the Guinness Book of Records, Mega Moolah. Other top progressives include King Millions and Galactic Gold. 

Table Games

Fans of iconic casino table games that combine simple gameplay with suspense can enjoy roulette, craps, poker, blackjack and baccarat. You can play at the RNG machines on titles like Scarab Auto Roulette, Multi Hand Atlantic City Blackjack, Premier Blackjack with Side Bets and Baccarat. 

Live Dealer Games

OnAir and Pragmatic Play are the live studio developers at JackpotCity Casino, which has a quality library of titles like Live Exclusive Blackjack, Baccarat with Courtney, and Live Sports Roulette. 

Another way to play roulette online is in their live dealer casino. This connects you with a real-life croupier, where you can interact with the host and other players. 

On Air and Pragmatic Play power these games, including Live Private Roulette, Live Sports Roulette, Speed Roulette, and Mega Roulette. 

The game shows are another popular category with titles like Sweet Bonanza Candyland and the Live Mega Wheel. These offer higher winning potential and an even more immersive experience where you can land entertaining bonus features. 

Bonuses and Promotions at Jackpot City Casino

Jackpot City will match your first four deposits with four welcome offers totalling C$1,600. 

• Deposit 1: 100% Welcome Bonus up to C$400
• Deposit 2: 100% Welcome Bonus up to C$400
• Deposit 3: 100% Welcome bonus up to C$400
• Deposit 4: 100% Welcome bonus up to C$400

You can also claim 10 spins daily as part of the welcome bonus, with a million-dollar top prize on the wheel. Claiming all parts of the bonus requires a minimum deposit of C$10, and you must claim it within seven days of opening your account. 

The wagering requirement is 35x the bonus funds; however, not all games count equally as follows:

• 100% Slots except for Progressive Jackpots, Keno & Scratch Card games 
• 8% table pokers, roulettes, all video poker excluding All Aces and Jacks or Better, all blackjack, excluding Casino War and Classic Blackjack 
• 2% Classic Blackjack, all Jacks or Better video poker and all Aces video poker.
• 0% baccarat, Red Dog, Sic Bo, craps, and progressive jackpots

Jackpot City casino bonuses for regular players include a daily deal. This varies between players, so we can’t give you specifics. It will also change from day to day. The promotions you will receive include a spin on the Bonus Wheel, deposit matches and free spins. 

Refer a Friend

If you invite a friend who signs up via the exclusive link inside your account when logged in, you can earn C$50 in bonus funds. Your friend only has to make a single deposit of at least C$10, and you’ll be credited within 72 hours. 

Bonus Wheel

Every time you deposit at least C$10, you will receive a free spin of the bonus wheel with segments containing the following prizes:

• Bonus Credits
• Free Spins
• Fast Forward (reduces the time to your next spin by two hours)
• Loyalty Points
• No Prize

Jackpot City Loyalty Program

The JackpotCity loyalty program offers six levels, each with exclusive promotions. Every time you wager on a casino game, you earn points. Once you accumulate enough points, you can exchange them for casino credits. 

No invite is required, and all new players will be added at the Bronze level. The other five levels include Silver, Gold, Platinum, Diamond, and the top tier, Privé.

Mobile Gaming Experience at Jackpot City Casino

You can download the Jackpot City Mobile Casino directly through their website. If you are an iOS user, you can download it from the Apple Store. You can download the APK app directly from their website if you prefer Android devices.

Mobile gaming offers smooth gameplay and crisp visuals. The app delivers a responsive and smooth experience where you can play and pay on the go. You will find the same quality of games, secure banking, and mobile bonuses and promotions tailored to app users. 

If you need any assistance when playing at JackpotCity, you can still access customer support around the clock with a quick tap. You can access the site from your tablet or smartphone’s web browser if you prefer not to download an app. 

The experience is the same as on the desktop, and this site has ensured a mobile offering that effortlessly moves the site across to smaller screens. 

Banking Options at Jackpot City Casino

The Jackpot City Casino banking methods include convenient and easy-to-use options, including crypto and fiat. It also offers low-cost gambling with a minimum deposit of only C$5 to play. You do have to deposit C$10 if you wish to claim the welcome bonus. 

We decided to use Payz when playing here as it is available for your deposits and withdrawal options. There were no fees, and we had to complete our KYC (Know your customer) verification before requesting a withdrawal. 

The team takes up to 24 hours to release any casino winnings, and ours was sent and received within about 25 hours. 

The minimum withdrawal is much higher than the minimum deposit, which is C$50. Still, besides that one minor negative, the rest of the banking offers us security and flexibility in paying. 

Customer Support Services at Jackpot City Casino

The Jackpot City Casino support service is first-class. Not only do they have an incredibly well-designed and valuable help centre, but they also provide 24/7 support. 

Jackpotcity phone number

We found a lot of answers to our questions in the help centre, but if you need to speak to a human, you can do so by live chat, email or phone support. You can speak to the Canadian phone support at: +1-800-890-3304

Wanting to speak with a customer service agent, we opted for live chat. It didn’t take long for John to join us, and he was highly responsive and had the answers to all our questions. We spoke to him in English, but they also support players in eight languages, including French, Italian and Spanish. 

Security and Fairness at Jackpot City Casino

Jackpot City is owned and managed by Baytree Interactive Ltd., which is based in Guernsey. It is licensed by the Kahnawake Gaming Commission, licence number 00892. We also checked its security measures. They have a comprehensive privacy policy with all the details.

We were happy that the Jackpot City Casino security features include SSL encryption technologies. This means you won’t have to worry about any unnecessary data compromise, as your private information is securely stored. 

Another factor we always check in our reviews is how they ensure fair gaming. They have partnered with eCOGRA, the top regulator for testing and certifying RNG games for fair and random gaming. 

Pros and Cons of Jackpot City Casino

To give you a quick view of the pros and cons of Jackpot City Casino, we have highlighted its top selling points and the negatives we encountered. 

There are way more Jackpot City Casino advantages and this site has a solid trading record, low deposits, a reputable gambling licence, and a generous welcome offer. 

Our couple of Jackpot City Casino limitations are that the library may not suit players who want to choose from thousands of games rather than a few hundred. The high withdrawal limits may also turn away players, as they are higher than average.