About Us

1. Licensing & Regulation

Security should always be your primary concern when determining whether an online operator suits your needs. This starts with valid licensing from a reputable authority to ensure the site complies with the industry’s strict regulations. We respect iGaming regulations across Canada, including those specific to each province and territory, such as Ontario.

Online operators should list all licensing and independent audit information in the website footer. Look for independent audits from eCOGRA and iTech Labs and licenses issued by recognized and reputable bodies, such as the UK Gambling Commission or Malta Gaming Authority. 

In addition, we look for signs of adequate website encryption to ensure your data and payments are processed securely, such as an SSL security certificate, which can easily be detected by looking for the padlock icon in the URL address bar.

We also review the operator’s privacy policy to ensure appropriate measures are taken to protect your personal information. 

2. Banking, Payments & Withdrawals

Next on our list is the banking methods available. Operators should offer various banking options, including standard card payments and bank transfers, eWallets like Skrill, PayPal, or Neteller, cryptocurrency facilities, foreign currencies, prepaid cards, and more. 

We’ll check that the payments portal is appropriately secured, that transactions incur minimal fees, and that deposits and withdrawal requests are processed in a timely manner. 

Which is the best payment option for you? Let our experts guide you through the myriad banking options at online casinos in Canada and help you find the best methods to keep your data safe and privacy intact. 

3. Casino Games & Software Providers

Let’s not forget the main reason we’re all here—to enjoy the many exciting casino games available and to try and bag some fantastic prizes. To this end, we seek out a broad range of titles from the industry’s leading software providers. 

Remember that iGaming icons like NetEnt, Pragmatic Play, and Evolution do not want their bands sullied by dodgy or untrustworthy casino operators so you won’t find their content on unlicensed sites. 

We don’t just want to see big-name providers for the fantastic gaming experience they offer but also for the added peace of mind that you’re playing at a reputable casino site.

Regarding content, slots are undoubtedly the most popular games in online casinos in Canada, so the range available in an operator’s lobby must cover the entire breadth of what the industry offers. 

From classic fruits and bars on classic 5×3 reel sets to innovative grid slots with immersive storylines and inventive game features, there’s so much fantastic content for every type of casino player. 

Table games are a must, ideally across both RNG video titles and live-hosted games. We expect to see different roulette and blackjack variants, baccarat, a range of poker tables, and hopefully some dice games like craps. 

Sites offering demo games or free-play versions will consistently score extra, giving you a chance to ‘try before you buy’ so you’re not using up your bankroll on titles you don’t enjoy playing. 

4. Bonuses & Promotions

Bonuses are another critical area for review. Online casinos are in a unique position compared to their land-based counterparts to offer a range of bonuses to help entice players onto their platform and reward you for your loyalty.

Welcome bonuses are the first port of call, with many operators offering deposit matches in the form of bonus funds or free spins on set slot titles. 

We will check the availability and selection of the promotions provided and the fairness of the terms and conditions to determine how easy it is to complete any wagering requirements. 

Our team looks out for VIP clubs and loyalty programs that offer you better rewards the more you play, as well as competitions and tournaments for a chance to boost your wins further. 

5. Customer Support

In terms of customer service, our casino review team is looking for the ease at which you can reach the operator if you need to and how long it takes the team to respond to your queries. 

Is there a live chat function available 24/7? Can you reach the support team via email or on the phone? Is there a knowledge base where you can find the answers for yourself? 

We’ll test the communication channels and the team’s availability and rate the operator on transparency and how quickly you can get the necessary answers. 

6. Mobile Casino Experience

Most online casino players in Canada and across the world now prefer to play online casino games on their mobile devices. 

Mobile casino play gives you more flexibility, allows you to access your account when you’re on the go, and helps you get the most out of games incorporating mobile technology (like touchscreens) into their gameplay. 

All modern casino sites should be built using HTML5 technology and completely responsive to different screen sizes. This way, you can play through your mobile browser without compromising quality. 

If an operator has a dedicated casino app for both Apple and Android devices, our review team will give it extra points.